Customer Service

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At Perception, we want your experience with our kayaks to be worry-free. That's why we stand behind the quality and performance of our kayaks with a network of knowledgeable local retailers and one of the strongest customer service teams in the business. 

In addition, we offer a growing number of online resources to help you quickly find the answers to commonly asked questions. We want you to be satisfied with your entire experience with Perception, but most of all, we want to get you quickly back on the water, where you belong.


Our customer service hours are Monday through Friday from 9 a.m. to 5 p.m. GMT.

Telephone us at: +44 (0)1825 765891